Welcome to South Queen Street Medical Centre
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Read our most recent news letter here.
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INTERPRETER SERVICES
The practice will make arrangements for an interpreter (British sign language or translation services) to join your GP/Nurse consultation. Please advise reception when booking your appointment if an interpreter is required as these arrangements will need to be made in advance of your appointment.
ADDITIONAL SERVICES
We now have a range of additional services and healthcare professionals attached to our practice. For certain conditions we are able to offer you an appointment with a more appropriate professional in the practice team, or even somewhere else, which can often be quicker and you may not need to see or speak to a Doctor in the first instance.
Please click on the link for a breakdown of what we offer : Additional services
Please do not be offended when you are asked what the problem is when you ring to book an appointment. This is called Care Navigation and it is about helping you get the service you need. Through specialist training our reception team can help patients by identifying the most appropriate place for their care.
Receptionists will never offer clinical advice or triage and it will always be your choice, these are additional services only and an appointment will always be made with a GP if that is your preference.
Our patients can now book GP appointments on a Saturday from 8am until 5pm and Sunday 8am until 12 noon. You will be seen at Windsor House Surgery. Please ring the surgery as usual during these times and you will be automatically transferred to Windsor House Surgery.
Patients can also book late evening appointments Monday to Friday 6pm - 8pm. Again, you will be seen at Windsor House Surgery. These need to be booked in advance through our surgery.
Training
The surgery will be closed for staff training on the following dates from 12 midday , if you have a medical emergency that will not wait until the surgery reopens please call 111 which is a free phone number from your mobile or landline.
- Thursday 26th September 2024
- Thursday 17th October 2024
- Thursday 28th November 2024
Contact Information
Please make sure your home and mobile telephone numbers are kept up to date with the surgery.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access
The surgery is purpose built with facilities designed for use by the disabled.
(Site updated 04/11/2024)
For appointments and prescriptions please use the
Online Services link above. Alternatively, just click
here.